How to Remove Orders with an Undefined State from Stoll machines

  1. When using a ticket on the machine, you receive an error message, the the ticket is corrupted.
  2. You try to send a ticket to the machine and the PPS informs that the ticket is already on the machine.
  3. On the machine is a ticket, for which there is an information in the message area of the PPS notifying that the ticket is corrupted.
    1
    If the ticket is in progress on the machine, delay it.
  1. Generally the PPS will detect the corrupted ticket after a short time and remove it from the machine

The ticket or the corresponding control file (on OKC machines) was not yet removed

    1
    Navigate in the PPS to Devices / Overview.
    2
    Select the affected machine.
    3
    Click on the Recover button.
  1. The ticket that is corrupted or in an undefinable state, is removed from the machine. In the message area you will receive a notification regarding this.

If the recovery did not solve the problem you have further options.

  1. You want to deliver a Ticket to the machine but the PPS notifies that there is already a ticket to be delivered on the machine. The Ticket is not displayed in the Ticket processing window.
    1
    Open an Explorer.
    2
    As target enter a FTP connection to the machine (for ex. ftp://<Maschinen-Netzwerkname>).
    3
    Navigate to the tickets folder and delete the ticket in question.
    In case you are asked about the access password, enter Anonymous, knitlan@stoll. In case the access to the machine is designed to be configurable, the configured password must be used.
  1. The ticket is removed from the machine.
    You can deliver the ticket in the PPS again to the machine.

You can remove orders with faulty content this way:

  1. PPS cannot retract a ticket in state ToDo or DoneDelivered due to a faulty content.
    1
    You must remove the ticket manually.

You can remove orders in the ToDo or DoneDelivered state this way:

  1. In case that the ticket is displayed in the Ticket Management of the machine, you may not simply delete it.
    1
    Open a Cmd Shell on a PC and enter the required knitFTP command sequence to remove the ticket.
    2
    Logon to the FTP interface of the machine:
    >ftp –A <Machine Network Name>
    - or -
    If an anonymous logon is not possible enter:
    >ftp <Machine Network Name>, then Anonymous, and then knitlan@stoll.
    3
    For a ticket DD3_0801544474501-29 with the DoneDelivered state, enter:
    >quote site TIM <DeleteTicket TicketName='DD3_0801544474501-29' State='DoneDelivered' />
    4
    For a ticket TD1_09FSJKDH-02 with the ToDo state, enter:
    >quote site TIM <DeleteTicket TicketName=' TD1_09FSJKDH-02' State='ToDo' />
  1. The ticket is removed from the machine.