How to Solve Communication Problems

In case you have communication problems between PPS and the machine, carry-out the following inspections:

• Can PPS and machine network reach each other across segments?
• Did you setup a DNS and did you configure it correctly?
• Is the CPU capacity load at the PPS server close to the 100% mark?
  Are unexpected programs running on the PPS server?
• Did you exclude the directories specified in the installation description from the virus scan?
• Check the network connection of the machine.
• Can you load a pattern that is stored on a shared network drive onto the machine?
• Do you reach the machine via the explorer entering ftp://<Machine Network Name>
• Verify whether there is installed an operating system on the machine that supports PPS.
  For OKC machines, at least V_OKC_006.002.000_STOLL must be installed or the state, that is currently required by Stoll.
• Check wether the PPS licence has expired.
  For this purpose open the Ticket processing window.
  If the licence expired, you will find a corresponding note.
• Verify that the PPS version is compatible with the machine software.
  You will find notes regarding this in the PPS message area.