How to Get Support
If a function is not executed as expected, you can ask for support using different ways:
- Via e-mail
- Via phone call
- Via TeamViewer
The PPS Server Suite is a complex system. It is necessary to send a qualified inquiry, which should contain as many information as possible to obtain a fast support.
- A problem occurred.
- You have worked through the chapter about troubleshooting but you can't come up with a proper solution.
- 1
- Use the integrated Feedback function (Submit Customer Feedback) which supports you when collecting this information.
- 2
- Collect information in an appropriate amount:
- Determine the part of the system (e.g. SNS, SKR)
- Please note boundary conditions:
- Browser?
- Type of network (LAN, WLAN, VPN)?
- Involved user roles?
- Log files?
Here You Can Find Log Files - Please note versions of the components
- SNS
- Machine operating system
- Involved devices?
- Involved order files?
- Self-created order template?
- How could the problem be reproduced?
- Screenshots
- 1
- Send the collected information to the STOLL helpline
- The STOLL helpline will consult you or ask for a direct insight via TeamViewer if necessary.
- You will receive a solution for your problem from the STOLL helpline.